However, most people have no clue what a ping command is and they might simply believe what the technician did was accurate.Ī little more information about Speak Support You can’t seriously call yourselves ‘experts’ or ‘elite’ if you are going to use these kinds of dirty tricks. To clear things up, I did call and confirmed that they are not involved with this tech support company. It’s not uncommon for web servers to do so because it is a known attack vector (denial of service with ping of death, ICMP flood or ICMP packet magnification). The website does actually exist though, so why does it look like it’s down? One explanation for the failed response is that the admins may have disallowed the ping request. By ‘pinging’ a website conveniently named and returning something that looks like an error message ( Request timeout for icmp_seq 0), it drives the point of “ you don’t have any protection on your Mac, you are in trouble!” The ping command has absolutely nothing to do with a computer being protected with an antivirus. He then said he was going to check if we had antivirus protection installed on our Mac. We were kind of surprised when he pulled the Terminal and started typing a… ping command to a website called :Īccording to Wikipedia the ping utility is “ used to test the reachability of a host on an Internet Protocol (IP) network and to measure the round-trip time for messages sent from the originating host to a destination computer.” We decided to pick up the phone to see what level of service they did provide:Īs is the case with most online support, the technician requested that we install TeamViewer so he could remotely connect to our Mac and perform the health check: Their website states that they have an “elite band of tech support experts” and that “Apple Consultants are online” waiting for your call: We came across a company called Speak Support that advertised its Mac technical support on Bing: In most cases, if you said you were running a Mac instead of Windows, the scammers would hang up and move on to the next victim. You may be familiar with cold calls where someone pretending to be from Microsoft is telling you that your computer is infected and needs to be repaired ASAP.
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December 2022
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